Policies
The difference between sending an enquiry and holding a confirmed reservation. Last updated 2026-10-17.
Template, requires review before launch. This policy describes how the platform currently works. It has not been reviewed by a lawyer and is not a guarantee of legal compliance.
Sending an enquiry asks us to check availability and price with the provider. It does not reserve a place, hold dates or create any obligation to pay.
Availability shown on the website is not real-time. Nothing is confirmed until we have spoken to the provider.
Each step is a separate, explicit action by our team. We never confirm a booking automatically.
Southside does not currently take payments online. If payment is needed, we will explain how and to whom before you pay anything.