Policies
How Southside works, in writing
Templates describing our current practices. They require legal review before launch.
Enquiries and reservations
The difference between sending an enquiry and holding a confirmed reservation.
Cancellation and refunds
How cancellation and refund terms are set and applied.
Provider responsibilities
What we expect from hosts, guides and stay operators listed on Southside.
Customer support and complaints
How to get help or raise a complaint.
Listing accuracy
How we review content and what our labels mean.
Cookies and analytics
The cookies we use and how analytics consent works.
Terms of use
The terms for using the Southside website.
Privacy policy
What personal data we collect, why, how long we keep it and your rights.