Policies
How to get help or raise a complaint. Last updated 2026-10-17.
Template, requires review before launch. This policy describes how the platform currently works. It has not been reviewed by a lawyer and is not a guarantee of legal compliance.
Contact us through the contact form. Include your enquiry reference (it starts with SS-) so we can find your booking quickly.
Tell us what happened and what outcome you are looking for. We acknowledge complaints, look into them with the provider where relevant, and reply in writing.
If you are not satisfied with our response, you may have the right to contact a consumer authority in your country.